Last Updated: 01, February 2017.

1.Upon receiving your enquiry I will issue an initial Work Unseen Quotation for the services you require. This quote will be itemised according to the services you have requested and it will be valid for one calendar month.

2. If you find this quote acceptable, prior to drawing up a Service Agreement, and during the active period of the quotation, I will do a free sample edit of up to five pages (1250 words) of the work in question. This can be submitted via email but I also use GoogleDrive, Dropbox and OneDrive if you would prefer. This service will appear on your quotation, as standard, and acceptance of the service by no means obligates you to take the process further.

3. If you are happy with the sample edit and would like to take on my services, I will arrange a time when we can discuss an Editing Plan, and the time it will take to complete the work. I will also issue a Final Quotation based on those details. These details will then be formalised in a Service Agreement Contract which we will both sign.

4. The Final Quotation and Service Agreement are specific to one document.

5. If you prefer a hard copy rather than a pdf, please let me know.

6. If you would like to pay in instalments, this must be included within the initial Service Agreement.

• Instalment payment is subject to fulfilment of all of the following conditions:
• A proven track record of prompt payment. This will be in the form of either references from two other editors or a successfully completed contract with AnnaProofing.
• The instalments will apply only to the balance after the deposit has been paid.
• The maximum number of instalments is six, earlier payment is encouraged.

7. The work will also be divided into sections (chapter sets). Each section will commence only when payment has been received. To facilitate this I have accounts with Toggl and Pacemaker, which will enable you to see how much time is being spent on each set, and I and will keep you fully updated as to progress of each stage

• Once the agreement has been signed and returned, and the deposit/payment has been received, I will commence work on your manuscript as per the schedule.
• You have ten working days (Monday to Friday), from receiving the Service Agreement, in which to sign it and return it, after which your Service Agreement will be marked dormant.
• Dormant Service Agreements will be marked as Expired after ten working days (Monday to Friday) of the date on the reminder.
• You have ten working days (Monday to Friday), from signing and returning the service agreement, in which to complete payment, after which your Service Agreement will be marked dormant. You will receive a single reminder. After this time it will be marked as ‘Expired’

8. Expired Service Agreements will not be revived. Negotiation will have to begin again from scratch.

9. Please do not send full documents prior to signing and returning the Service Agreement.

• Submission of the full manuscript prior to the aforementioned stages does not imply any obligation to commence work in any form. If a manuscript is sent without prompting, the following process will be carried out:
• If no Work Unseen Quotation or Final Quotation has been issued I will raise a Final Quotation and Editing Plan based on the document word count and level of service that I believe it needs.
• If a Final Quotation has been issued, but no Service Agreement has been issued/signed, I will either draw it up based on the quotation or send a single reminder to sign and return the Service Agreement and request the deposit.
• If a Service Agreement has been signed, but the deposit/payment has not been received, I will send a single reminder, via email. This will allow you two weeks in which to send the deposit. If the deposit does not arrive within this time your commission will be closed and your manuscript will be returned unchanged.

10. I will commence work once the signed Service Agreement has been returned, and the deposit has been received.

11. I will deal with academic work for assessment at the proofread only level. I accept no responsibility for the final grading of your assignment.

12. AnnaProofing takes no responsibility for any changes made by the client after the return of the finished work.

13. Edited work will be returned to you in the format in which it was edited;

• A word document, with all changes tracked for you to accept or decline as you see fit. You are under no obligation to accept changes but the decision to reject changes does not affect your obligation to abide by the terms of the Service Agreement.

14. All orders of more than ten pages are subject to an upfront deposit of 50% of the quoted price, payable once the service agreement has been signed. Once the commission has been completed, the remainder of the payment will be due within 14 days of the invoice date.

15. Small projects, of ten or fewer pages (up to, but not exceeding 2500 words), are payable upfront and in full.