Acceptance of Work

• AnnaProofing reserves the right to decline work and cancel projects or negotiations should the expectations of the client prove to be unreasonable.
•  AnnaProofing takes no responsibility for any changes made by the client after the completion of the project. The author is aware that all changes are suggestions only. You are under no obligation to accept suggested changes but the decision to reject changes does not affect your obligation to abide by the terms of the signed Service Agreement.
• Edited work will be returned in the format in which it was edited unless a house style-guide is specifically referred to in the briefing.
  • A word document, with normal margins,
  • 12pt sans serif font (I prefer Lucida for clarity), and double line spaced,
  • All changes tracked.
• I do not edit PDFs.

Service Agreements and Deposits

Please do not send full documents before signing and returning the Service Agreement and paying the deposit. Submission of the full manuscript before completion of appropriate paperwork by no means obligates AnnaProofing to commence work in any form. 

• The quotation and Service Agreement are specific to one document. Other projects will have to be negotiated separately. All projects are priced individually depending on the work required. 
• Commissions of more than ten pages (2500 words) are subject to a deposit of 50% of the quoted price. This is payable once the service agreement has been signed and returned. Once the commission has been completed, the remainder of the payment will be due within 14 days of the invoice date and the commission has been completed. Small projects of ten or fewer pages (up to, but not exceeding 2500 words) are payable upfront and in full. 
• Installments will be scheduled on the last page of the service agreement. 
• Clients understand that they have 10 working days, or up to 48 hours prior to the project commencement (Monday to Friday), from receiving the service agreement to sign it and return it, and pay the deposit. Failure to sign the agreement will be taken as your intent to cancel and will void any previous negotiations. You will be liable for a cancellation fee of 25% of the project value. 
• Payment of the deposit should come no later than 48 hours prior to commencement of work. I accept BACS and PayPal. These details will be provided at the bottom of your quote.
• Expired Service Agreements will not be revived. Negotiation will have to begin again from scratch. AnnaProofing reserves the right to decline renegotiation where appropriate.

Work will not begin unless both the signed Service Agreement and deposit have been received. should the deposit remain unpaid for ten working days after the agreement has been signed and returned, orders will be marked void and you will be liable for a 25% cancellation fee.

• It is the client’s responsibility to ensure that they have paid deposits and signed and returned all relevant paperwork (including the manuscript) within 48 hours prior to the date of commencement. Rescheduling of projects once the commencement date has passed is at the discretion of AnnaProofing. Delays will be subject to a £3.00 per day rescheduling fee (10 days maximum).
• In the event of the following conditions, the fee cancellation or rescheduling fee will be waived.
  • Illness or injury requiring hospitalisation.
  • Bereavement due to the death of an immediate family member (parent, child, spouse, or sibling).
  • Natural disaster.